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HELP CENTRE

We have created our help centre so that your questions about shopping with us can be answered quickly and easily, 24 Hours a day, 7 days a week. If you have any further queries, please email us on sales@thefloorcushion.co.uk

Contact Us Website Security
By email
By Phone or Fax
By Post
Directions to Our Head Office
How secure is buying over the web?
SecureCode by MasterCard explained
Verified by Visa explained
What is SagePay?
 
 
Our Policies About Us
Channel Islands - VAT exclusion
Conditions of Use
Privacy Policy
About us
 
 
Using the website Managing Your Account
Do you provide invoice accounts for business customers?
Do your prices include VAT and delivery?
How to order from the website
Want more product information?
Changing your contact details

 
 
Delivery Information Faulty Product?
Can you ship to an alternate delivery address to the registered Card Holder's address?
Can you ship to an International Address?
How much does delivery cost and how long does it take?
My order is due for delivery today what time will it be delivered?
What happens if I am not in when a delivery attempt is made?
When will my order be despatched?
Faulty product
 
 
Returns & Refunds Products
I have received an incorrect item, what should I do?
I have returned an item using the correct returns procedure, when can I expect my replacement / refund?
I need to return an item, how do I do this?
I sent my item back to you but I didn't put the Returns number on the outside of the package as you requested
I want to return a product that I ordered incorrectly?
What is the The Floor Cushion return policy?
Are your prices the lowest available in the UK?